🎁 2026 Season: Tournride Full Assistance included at no extra cost. Regular price: €34.95 per bike. Free with every booking made until 31 December 2026. → See the offer
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You’ll spend days pedalling the Camino. A mechanical issue can come up that you can’t fix yourself. We’ve been guiding pilgrims on bikes for 22 years, and Tournride Full Assistance is our promise: if you can’t fix it, we transfer you and the bike to a workshop, within business-hours possibilities. You’re not alone.
“I also recommend adding the Assistance package — you never know what can happen on the road. A small accident completely wrecked our plans, but Tournride picked up the bikes and we managed to reach Santiago. Next year we’ll try again, on a different Camino route — of course with Tournride.”
— Rafał, Camino del Norte · read the review on Google
What is Tournride Full Assistance?
Tournride Full Assistance is our on-route support service for the Camino de Santiago: it covers the transport and repair of your bike, along with other minor coverage, and also helps you in case of theft. Our team is ready to assist you at every stage of your journey. However, it’s important to note that this service is only available for Tournride rental bikes and does not apply to customer-owned bikes.
Why choose Tournride Full Assistance?
- Breakdown Assistance
The Camino de Santiago can be demanding on any bike. If you experience a breakdown during your trip that you can’t fix yourself, Tournride Full Assistance covers the transportation of the bike to the nearest workshop and the repair costs. Additionally, if necessary, we’ll provide you with a replacement bike as quickly as possible and depending on the circumstances, so you can continue your route. - Theft Protection
Although the Camino de Santiago is generally safe, there’s always a chance of theft. If this happens, Tournride will guide you through the reporting process and provide you with a replacement bike, as long as the bike was locked and the theft has been reported to the police. If the theft happens between 20:00 and 08:00, the bike must also be in a secure, closed place.
How does it work?
The process is simple and designed to offer you maximum convenience:
- Breakdowns: If you can’t solve the issue, contact our team. We’ll handle organizing the transportation of the bike to the nearest workshop and cover the repair costs.
- Theft: In case of theft, we’ll guide you through filing a report and provide you with a replacement bike, as long as the bike was locked and the theft has been reported to the police. If the theft happens between 20:00 and 08:00, the bike must also be in a secure, closed place.
It’s important to remember that Tournride Full Assistance is only available for Tournride rental bikes. If you decide to use your own bike, this service cannot be activated.
Why choose Tournride rental bikes?
In addition to having access to Tournride Full Assistance, our bikes are designed to offer you the best performance during the Camino de Santiago:
- Guaranteed Quality: All our bikes are mid to high-range and undergo a rigorous check before each trip.
- Puncture-Prevention Systems: To minimize issues, some of our bikes are equipped with puncture-prevention systems.
- Comfort and Convenience: We handle delivering the bike to your accommodation the day before departure and picking it up at the end of your route.
Need more reasons? Check it out see why pilgrims choose Tournride.
Scope of the assistance
Hours and how to activate it
It works via WhatsApp or phone at +34 981 936 616, Monday to Saturday 9:00–19:00 and Sundays 10:00–14:00, all year round except in December and January. In December and January the winter hours apply: Monday to Friday 10:00–14:00. It is not a 24-hour service: outside those hours there is no assistance and no response time.
It is worth the customer saving the number before starting the route: that is what speeds up any incident the most.
When assistance steps in
When a breakdown, a fall or an accident with damage to the bike prevents continuing and cannot be resolved on the road. The three cases are treated the same way.
- We diagnose over WhatsApp, usually with a short video.
- We transfer the cyclist and their bike to the nearest workshop or to the end of the planned stage: one leg per incident. The transfer is done by roadside assistance, so it can take a while from when it leaves its base until it arrives, especially in rural areas. We ask the customer to wait at a bar, a village or somewhere comfortable and not move from there: if they change location, we can’t send the assistance. If the customer takes a taxi on their own, we only reimburse it if we authorised it beforehand by e-mail, phone or WhatsApp.
- The repair is at our expense. If the workshop isn’t a partner one, we reimburse the amount against the receipt.
- If the bike isn’t repairable, we replace it. The replacement bike is sent by express service and arrives as soon as possible at the accommodation for that date. In practice, the stage right after the breakdown usually can’t be done with the replacement bike. Tournride is responsible for transferring the customer at the time of the breakdown, not for transport to the following stage.
The cyclist’s health
The assistance does not cover the cyclist’s health: no medical expenses or medical transport. In an emergency, call 112.
Abandoning the route
If the cyclist abandons the route (injury, tiredness, force majeure), we collect the bike and the collection surcharge applies, unless the booking has Plus Cancellation Insurance.
Duty of notification
The customer must notify us at the moment the incident happens, by e-mail, phone or WhatsApp. An incident that is not reported when it happens and is only claimed at the end of the stage or the trip does not entitle the customer to assistance, replacement or reimbursement.
How to activate Tournride Full Assistance?
Tournride Full Assistance is a paid service. While the promotion lasts, it is included free and automatically in every booking made until 31/12/2026, even if the trip takes place in 2027: you don’t need to do anything. Once activated, you’ll be covered throughout your Camino de Santiago adventure.
Plan your adventure with peace of mind
The Camino de Santiago is a life-changing experience, and doing it by bike adds a touch of adventure and freedom like no other. With Tournride Full Assistance, you can enjoy your journey knowing that if you can’t fix a breakdown yourself, we’ll transfer you and the bike to a workshop, within business-hours possibilities.
👉 Book your bike now: in bookings made until 31/12/2026, Tournride Full Assistance is included free and automatically.
Tournride is your trusted companion on the Camino de Santiago. Ride without limits! 🚴♂️✨
Want to know more?
You can find all the information about Tournride Full Assistance in our terms and conditions.
