Frequently Asked Questions

The rental price covers the bike, prepared with the consumables needed for your route, with a lock, a bottle cage and, on most models, a rear rack. Tournride Full Assistance is included free and automatically in bookings made (created) up to 31 December 2026, even if the trip is in 2027. Bike transport (which depends on your pick-up and drop-off points), luggage transfer, accessories and Cancellation Insurance appear as separate lines. The total changes with your dates, the number of days and bikes, the model and the route, and trips starting in 2027 are priced at the 2027 rates.

We use a formula that adjusts the daily price based on the number of rental days and the number of bikes. The more both numbers increase, the lower the price per day. Use our website to get an exact quote and check real-time availability.

Select your planned start and end dates, pickup and drop-off locations, and number of bikes on our website. The booking engine will give you a complete quote and show real-time availability. There is no overbooking at Tournride.

Rentals are usually a minimum of 4 days, and that is the minimum you can book online. For a Santiago–Fisterra rental the minimum is 3 days: ask us by email.

We accept debit and credit cards (Visa, Mastercard and American Express), Bizum (Spanish bank accounts), payment links and bank transfers. Card payments are processed securely on our bank's servers. From your booking page you can also generate a payment link, for example so that someone else can pay. We do not accept PayPal. For transfers from outside the EU or involving currency exchange, paying by card avoids extra bank costs.

Yes, if your start date is more than 15 days away. You confirm the booking by paying 20% upfront, by card or bank transfer, and pay the remaining 80% at least 10 days before your start date. Split payment is not available with promotions that require full payment.

Log in to your account on our website, open your booking and pay the outstanding amount by card, Bizum or payment link, or choose bank transfer. It must be paid at least 10 days before your start date, and we send you payment reminders. If you pay by transfer, always use your booking code as the reference so that we can match the payment.

Email us at info@tournride.com with your booking code and every change listed in the body of the message: email is the only channel for confirming modifications, and we reply with the updated booking in PDF. You can request changes up to 20 days before your start date, with or without Cancellation Insurance; changes to the delivery or return point can be requested up to 10 days before. After that we try case by case but cannot guarantee them. Changes depend on availability and may change the price.

Your booking is considered confirmed only after payment. We may grant a short grace period between saving the booking and payment, but during this window the equipment is NOT guaranteed. Please complete payment as soon as possible to secure the bikes. To make changes after confirmation, contact us by email.

The initial 20% is a non-refundable booking and fleet management fee. The remaining 80%, if paid, is refunded in full if you cancel at least 20 days before your start date. Cancellations made less than 20 days before the start date are non-refundable, unless you have purchased our Cancellation Insurance, which overrides these conditions.

Cancellation Insurance comes in two options: Basic, 7% of the booking total, and Plus, 12%. Both refund 90% of the amount paid, excluding the premium, if you cancel by the day before your start date (the remaining 10% is a handling fee, which includes bank fees); Plus also lets you abandon the trip during the rental, with the return of the bikes covered by Tournride. It can only be added online while you create the booking, not afterwards, and its cost is non-refundable.

Without Cancellation Insurance, exactly 80% of the amount paid is refunded, with no bank fees deducted. With Cancellation Insurance, 90% of the amount paid is refunded, excluding the premium: the remaining 10% is a handling fee, which includes bank fees.

Extensions are usually possible if the bike is available — you only pay for the extra days. Let us know by email as soon as you detect a delay.

Early returns do not entitle you to a refund of the unused days. If you need to return the equipment from a place different from the one originally agreed, return transportation costs may apply. See our Terms of Service for the full clause.

No. At Tournride we do not charge a deposit. Our equipment is consistently returned in good condition, so we see no reason to penalise customers with a security deposit.

Our 2027 prices are already live, and the daily price drops the more days and bikes you book. With our Early Bird 2027, the code EB27LANZA takes 10% off the bike rental on bookings made between 1 October and 22 November 2026, for trips starting between 1 March and 31 December 2027 (limited number of codes; transport and extras are not discounted). Travel agencies have their own conditions.

First check with your bank that online card payments are enabled and approve the payment in your banking app if asked. You can then try another card, Bizum or a payment link from your booking page, or switch to bank transfer. If it still fails, email us your booking code and we will help you complete the payment.

Booking on our website creates a free account with your email address, and we send an activation email to confirm it. If you do not receive it or the password email, check your spam folder first. If it is not there, or the booking engine does not let you continue, email us and we will help you finish the booking.

Renting is usually cheaper and much more convenient. Bringing your own bike means disassembling, packing and shipping it to your start point, then repeating the whole process on the way home, and the Camino takes its toll on any bike. With Tournride you ride a mid-to-high-range bike prepared for the route, delivered to your start point, and simply hand it back at the end.

You can rent waterproof Ortlieb panniers, a helmet, an Ortlieb handlebar bag, a waterproof phone mount and Shimano SPD pedals, all priced per day: see our accessories page. We rent a phone mount rather than a GPS unit, so you can use your own phone for navigation. Add them while booking; later additions go by email within the modification deadlines (20 days before your start) and depend on stock.

Every bike comes with a lock and a bottle cage, and a rear rack on every model except the full-suspension e-bikes (Moustache Trail 150.6 and Corratec e-Power RS160); on the BH UltimateRC the rack is optional. Each booking also gets a sealed tool kit (one for every two bikes) with a spare inner tube, a pump, tyre levers, a chain link and a multitool, and every e-bike comes with its charger and battery key. Panniers, helmets, a handlebar bag, a phone mount and SPD pedals can be rented per day.

Every e-bike comes with its charger and battery key. On most of our e-bikes the battery is removable, so you can charge it on the bike or take it out with the key and charge it in your room; check the model page. Charge it fully every night and keep the charger and key with you, never in transferred luggage. Range depends on the model, the terrain, the rider and the assistance level, and we do not rent spare batteries; running out of battery is not covered by Tournride Full Assistance.

We rent mountain bikes (Massi hardtails), gravel bikes (MMR X-Grip, and the Yamaha Wabash with pedal assist) and e-bikes (Moustache, MMR Koen, Yamaha), chosen for the Camino. Most riders choose a mountain bike or an e-bike; a gravel bike is lighter and faster on tarmac and smooth tracks but asks for a bit more technical skill. Some models from the current fleet remain available this season: see our bike catalogue for every model, its sizes and availability.

The new Moustache X Road 4 and Moustache Trail 150.6 e-bikes and the new Massi Casta and Massi Team mountain bikes are planned for trips from March 2027, and the MMR X-Grip gravel bike from February 2027. The booking engine and each model page show the dates for which every bike is available.

We assign the bike size based on the rider's height in centimetres provided during booking, following the size guide of each manufacturer. The correct selection of size is the customer's responsibility.

For heights close to the boundary between two sizes we may apply a tolerance of ±2 cm. When the manufacturer recommends more than one valid size for the same height (overlapping ranges), we reserve the right to deliver any of the compatible sizes — this does not constitute a breach of service.

If you use feet/inches, please convert to centimetres before entering the data: we do not perform conversions on your behalf.

Bikes are shipped in a box and arrive nearly assembled. You only need to fit the pedals and set the handlebar straight by tightening the stem bolts, following the illustrated instructions included. The tools are in the tool kit (one for every two bikes); if you have any doubt about fitting the pedals, contact us before doing it.

You can rent Shimano PD-M520 SPD pedals when booking (cleats not included). If you prefer your own clip-in pedals, bring them: release tension varies between pedal sets and an unfamiliar setting can cause falls. You can ask for your bike to be shipped without pedals by emailing us after your booking is confirmed.

Our workshop is dedicated to rental bikes and our maintenance is preventive: worn parts are replaced, and every bike leaves with more than enough consumables to complete your route. Every e-bike is electrically tested (motor, buttons and display) before it is packed. We renew our fleet regularly: see the new 2027 models in our bike catalogue.

Light maintenance goes a long way: clean the bike after riding through mud and apply a small amount of chain oil regularly — always on a clean chain. If you prefer, we can recommend partner workshops along the route for a professional clean and service, typically costing €10–20. Contact us in advance to arrange it.

If you are new to this, the Portuguese Way is the flattest and the easiest to start with, especially on an e-bike; the French Way is the most popular and has the most pilgrim services. The Northern Way and the Primitive Way are quieter but much more demanding. To get the Compostela by bike you must ride at least the last 200 km, for example from Porto on the Portuguese Way. Use the daily distance below to plan your stages, add one buffer day, and remember that we rent bikes only: you book your own accommodation.

A conservative estimate is 40–60 km per day, based on an average cycling speed of 10 km/h and 4–6 hours in the saddle. That pace is manageable for most fitness levels.

Ideally yes, at least to reach a reasonable general fitness level. You do not need to be an athlete, but regular moderate exercise during the month before your start date will make the experience much more enjoyable.

We deliver to the accommodation where you start, provided someone in your group has a reservation there and it has a reception staffed during business hours that has agreed to receive and store the bikes: please check this with them before giving us the address. We can also deliver to a partner point or to a SEUR or MRW office agreed with us. We never deliver to train or bus stations or airports, and private apartments without a staffed reception are not suitable. Some partner points charge a small fee directly for receiving the bikes; we tell you before you confirm.

Your bikes are delivered no later than the working day before your start date, and they may arrive earlier. Couriers do not deliver at weekends or on public holidays, so for a Monday start they usually arrive on Friday. We cannot give an exact delivery time, so make sure your accommodation can receive them during the day.

We collect the bikes from your final accommodation the day after your end date; it must have a reception staffed during business hours. No packaging is needed: group all the equipment together, attach the label we send you and let reception know. If your route ends in Santiago, you can instead return the bikes at our Santiago centre, with no collection charge. Confirm or change your return location at least 3 working days in advance; an unplanned return elsewhere is charged as a normal collection.

We deliver and collect anywhere in mainland Spain and mainland Portugal, and in Saint-Jean-Pied-de-Port in France. We do not deliver elsewhere in France or in other countries. You can start and finish at different points within that area; the transport charges appear in your quote.

After booking we email you asking you to complete your booking: each rider's height in centimetres and the name and full address of the accommodation where you will receive and return the bikes. Enter them in your account on our website as soon as possible. You can confirm the booking without these details, but we need the delivery and return locations at least 10 days before your start; the return location can stay open until 3 working days before your end date.

Our Santiago centre is at Rúa de Laverde Ruiz 5, 15702 Santiago de Compostela. Current opening hours are on our Contact page; at weekends, pick-ups and returns are by appointment only, so email us in advance. Picking up and returning your bikes there has no transport charge.

Each delivery or collection anywhere other than our Santiago centre (including a hotel in Santiago) is a separate shipment, so a rental that starts and ends elsewhere than our centre has two transport charges, and one that starts or ends at our centre has only one. Picking up or returning the bikes yourself at our Santiago centre has no transport charge, while delivery or collection at a hotel within Santiago costs €15 per bike. The exact charges appear in your quote.

We email you when the bikes leave our facilities and again when the staff at your delivery point confirm they have received them. If the hotel says nothing has arrived, ask another member of staff first, as parcels are often received by someone else. If the bikes have not arrived by the day before your start, email us with your booking code and we will trace the shipment.

Yes. Tell us by email as soon as possible, and at the latest 10 days before your start date. Later changes may cause delivery errors and are handled case by case.

Yes, as one single transfer: we collect your suitcase at your first accommodation and take it to your final accommodation, or to our Santiago centre for you to collect (a daily storage fee applies there). Add it in the first step of the booking, with your dates. We do not transport the backpacks you ride with. Collection at our Santiago centre follows our opening hours, with weekends by appointment only.

No. Our luggage service is a single transfer, not stage to stage. Specialist companies such as Jacotrans, TransferTaxi or Taxicamino offer stage-to-stage transfers.

The price depends on the total weight of your luggage and on the area where we collect it, not on the number of bags. You see the exact price when you add the service to your booking.

Leave your luggage at the accommodation's reception, ready for collection, and attach the label we send you to each item. If you have not received the labels before your start date, email us.

No. We rent bikes and arrange their transport; we do not book accommodation and we do not keep a list of recommended hotels. Any accommodation with a staffed reception that agrees to receive the bikes in your name works: check it with them before giving us the address.

Email info@tournride.com for anything about your booking: it keeps a written record, and changes are only confirmed by email. Our phone is +34 981 936 616, during business hours (current hours on our Contact page). WhatsApp on the same number is a support channel, used above all for on-route assistance; it cannot take voice calls.

No. We transport bikes and luggage, not people. The only transfer of riders is the one Tournride Full Assistance arranges after a breakdown, to the nearest workshop.

Yes. Travel agencies and tour operators have their own conditions and prices through our agency portal; those prices cannot be transferred to individual customers. Agencies can contact us to request them.

Yes. We have bike boxes (145×80×20 cm) suitable for most airline requirements, available for €15 each. Stock is limited but we rarely run out. Contact us to check availability.

Tournride Full Assistance is our on-route assistance service, available during business hours. If a breakdown you cannot fix stops your bike — a puncture, a broken chain or another mechanical failure — call our assistance line; if we cannot solve it on the route, we transfer you and your bike to the nearest workshop within the time available, and Tournride pays the repair. If a workshop that does not work with us asks you to pay, keep a valid receipt: we refund it through your original payment method once you have returned the equipment.

Tournride Full Assistance is a paid service. While the promotion lasts, it is included free and automatically in every booking made until 31/12/2026, even if the trip takes place in 2027: you don't need to do anything. Outside the promotion, it costs €34.95 per bike and is contracted during the booking process, provided it is contracted and paid before your activity start date.

Call +34 981 936 616 first, also at weekends: the switchboard offers an assistance option. If nobody answers, write to us by email or by WhatsApp on the same number. Current service hours are on our Contact page. For life-threatening emergencies, always call 112 first.

Tournride Full Assistance covers (i) transfer of the rider and the bicycle to the nearest bike shop, within the time available, when we cannot fix the breakdown on the route (one leg per incident), (ii) the cost of repairing the bike or, if necessary, replacing it, and (iii) sending a replacement bicycle when needed, as soon as possible and depending on the circumstances. It also covers theft under the conditions in the next question, among other minor coverages. It guarantees you are not left stranded, not that you will finish the stage. All repair and replacement costs are borne by Tournride under the conditions described in our Terms of Service.

Tournride Full Assistance covers theft if the bicycle was locked and the theft has been reported to the police. If the theft happens between 20:00 and 08:00, the bike must also be in a secure, closed place. Call us first at +34 981 936 616 and follow our instructions to file the police report; we then send you a replacement bike. Without Tournride Full Assistance, lost or stolen equipment is charged according to our price list. Tournride Full Assistance is included free and automatically in bookings made (created) up to 31 December 2026, even if the trip is in 2027.

We send the replacement bike as soon as possible and depending on the circumstances. On weekends ordinary transport does not operate in rural areas, so delays may occur. We do our best to minimise downtime but weekend rural availability is a constraint outside our control.

Tournride Full Assistance is an assistance service, not a taxi service or an emergency service. Issues that are not covered:

• Battery depletion from normal use or uncharged batteries from improper charging.
• Getting lost (use GPS, ask locals, and for life-threatening emergencies call 112).
• Taxi or VTC services (Uber, Cabify) for personal transportation — these are only reimbursed if Tournride authorised them beforehand by e-mail, phone or WhatsApp.
• Cyclist health: no medical expenses or medical transport. In an emergency, call 112.
• Repairs not authorised by our staff.
• Repairs without a Simplified Invoice or equivalent receipt.
• Damage from misuse, negligent assembly, or improper use of the bicycle.

Irresponsible use of the assistance service may result in revocation of the service and the costs being charged to the customer.

The Camino passes through sparsely populated rural areas. We prepare our bikes to minimise incidents, and Full Assistance is the safety net if a breakdown stops you and you cannot fix it yourself. Note that correct maintenance (keeping the chain clean and lubricated) is the rider's responsibility; if you prefer not to handle this yourself, partner workshops along the route offer a clean and service for around €10–20.

Repairs must be authorised by our staff before they are done. If you advance the cost of a covered repair, ask the bike shop for a Simplified Invoice (factura simplificada), till receipt or full invoice stating the task performed or the part purchased; a bank card payment receipt is NOT valid, since it only proves that you paid. We refund the amount through the same payment method you used to pay for our services, once all the rented equipment has been returned and we have received a valid document.

Tell us immediately, and at most within 24 hours of detecting any issue. Use phone +34 981 936 616, email or WhatsApp — whichever is easiest. Reporting promptly lets us repair, replace or solve the problem while you are still on the Camino, which is exactly what Tournride Full Assistance exists for.

If you finish your trip without telling us, we have no way to verify or fix the problem afterwards. For that reason, our Terms of Service require any incident to be reported during the rental, and compensation claims based on issues that were never communicated during the trip are not accepted. We are here to help — please reach out the moment something does not feel right.

The customer agrees to return the equipment in good condition and complete, including keys, chargers, tools, panniers and any accessory. Loss, theft or breakage is charged according to our price list. Tournride is not liable for repairs caused by improper use of the bicycle, whether by action or omission.

The bicycle arrives partially disassembled in a box with clear instructions. By accepting the rental conditions, the customer agrees that Tournride is exempt from liability for improper assembly. If you have any doubt during assembly, stop and contact us before riding.

All equipment must be grouped together, with small items inside the panniers or in a bag attached to the bicycle. This applies whether you return the bike at our Santiago centre or via collection from your final accommodation. Missing pieces are charged per the price list.

No. It is strictly prohibited to place any type of adhesive (stickers, tape) on the rented material, and to attach locks to the frame. Damage caused by these actions will be charged to the customer.

The rental contract is governed by Spanish law. By accepting the conditions, the customer expressly waives any other jurisdiction and submits to the courts and tribunals of Santiago de Compostela.

Your data is processed under Spanish Law 3/2018 and EU Regulation 2016/679 (GDPR) for contractual and legal compliance. You can exercise your rights of access, erasure, rectification, restriction of processing, data portability and objection by emailing rgpd@tournride.com. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD). See our Privacy Policy for full details.