Frequently Asked Questions

We use a formula that adjusts the daily price based on the number of rental days and the number of bikes. The more both numbers increase, the lower the price per day. Use our website to get an exact quote and check real-time availability.

Renting is usually cheaper and much more convenient. Bringing your own bike means disassembling, packaging, and shipping it to your start point — then repeating the whole process on the way home. After the Camino, your bike will also show wear and damage typically worth around €100. With Tournride you ride a high-end bike, hand it back at the end, and pay a similar or lower price than the logistics of your own bike would cost.

Select your planned start and end dates, pickup and drop-off locations, and number of bikes on our website. The booking engine will give you a complete quote and show real-time availability. There is no overbooking at Tournride.

Extensions are usually possible if the bike is available — you only pay for the extra days. Let us know by email as soon as you detect a delay.

Early returns do not entitle you to a refund of the unused days. If you need to return the equipment from a place different from the one originally agreed, return transportation costs may apply. See our Terms of Service for the full clause.

No. At Tournride we do not charge a deposit. Our equipment is consistently returned in good condition, so we see no reason to penalise customers with a security deposit.

Your booking is considered confirmed only after payment. We may grant a short grace period between saving the booking and payment, but during this window the equipment is NOT guaranteed. Please complete payment as soon as possible to secure the bikes. To make changes after confirmation, contact us by email.

We accept debit and credit cards (Visa, Mastercard and most major cards), except American Express and certain regional cards. Card payments are processed securely on our bank’s servers. We also accept bank transfers, though we advise against them for transfers from outside the EU or those involving currency exchange due to additional costs.

Yes. With our split payment option (card only) you can confirm your booking by paying just 20% upfront. The remaining 80% must be paid at least 10 days before your start date.

The initial 20% is a non-refundable booking and fleet management fee. The remaining 80%, if paid, is refunded in full if you cancel at least 20 days before your start date. Cancellations made less than 20 days before the start date are non-refundable, unless you have purchased our Cancellation Insurance, which overrides these conditions.

The minimum rental depends on the pickup and drop-off locations:

• Outbound and return shipping (both locations away from our Santiago centre): 4 days minimum.
• One-way shipping (only one location away from Santiago): 3 days minimum.
• Pickup and drop-off at our Santiago centre on weekdays: 1 day minimum.
• Pickup and drop-off at Santiago on weekends: 2 days minimum (with a €10/bike weekend surcharge).

E-bikes have a minimum rental of 2 days regardless of location.

No. When a refund applies (cancellation 20+ days before start, Cancellation Insurance, etc.), the refund excludes any bank fees or payment-method fees incurred during the original transaction. These are charged by the payment provider and not retained by Tournride.

If you advance the cost of a repair covered by TFA, ask the bike shop for a Simplified Invoice (factura simplificada), till receipt or full invoice on which the task performed or the part purchased is specified. A bank card payment receipt is NOT valid, since it only proves that you paid but does not state what was repaired or bought. Reimbursement is made using the same payment method you used to pay for our services, once we receive a valid document.

We offer a selection of high-quality mountain bikes and e-bikes specifically chosen for the Camino de Santiago. Our fleet is regularly renewed and every bike includes our anti-puncture system as standard. Check our bike catalogue for current models and availability.

Every bike comes standard with a rear rack, bottle cage, lock, and bell. Optional accessories such as panniers, helmets, and GPS devices are also available. See the full list on our accessories page.

We recommend bringing your own clip-in pedals if you use them, as release tension varies between pedal sets and an unfamiliar setting can cause falls. You can request that your bike be shipped without pedals by emailing us after your booking is confirmed.

Bikes are shipped in a custom-fitted box and arrive nearly fully assembled. You only need to attach the pedals and adjust the handlebar position using two bolts. An illustrated guide and the necessary tools are included in the box.

Every bike goes through our DCS (Double Check System): cleaned and fully serviced on arrival at our facility, then checked and cleaned again before each new rental. Parts that exceed our wear parameters are replaced. We also renew at least 70% of our fleet every year. All bikes, including new ones, are fitted with reinforced tyres and self-sealing tubes to minimise punctures.

Light maintenance goes a long way: clean the bike after riding through mud and apply a small amount of chain oil regularly — always on a clean chain. If you prefer, we can recommend partner workshops along the route for a professional clean and service, typically costing €10–20. Contact us in advance to arrange it.

We assign the bike size based on the rider’s height in centimetres provided during booking, following the size guide of each manufacturer. The correct selection of size is the customer’s responsibility.

For heights close to the boundary between two sizes we may apply a tolerance of ±2 cm. When the manufacturer recommends more than one valid size for the same height (overlapping ranges), we reserve the right to deliver any of the compatible sizes — this does not constitute a breach of service.

If you use feet/inches, please convert to centimetres before entering the data: we do not perform conversions on your behalf.

A conservative estimate is 40–60 km per day, based on an average cycling speed of 10 km/h and 4–6 hours in the saddle. That pace is manageable for most fitness levels.

Ideally yes, at least to reach a reasonable general fitness level. You do not need to be an athlete, but regular moderate exercise during the month before your start date will make the experience much more enjoyable.

If you are new to this type of route, we recommend the French Way (Camino Francés): it is the most popular and has the most pilgrim services along the route. If you have some experience, the Northern Way or the Portuguese Way offer a more secluded experience. Once you have chosen a route, use the daily distance estimates in this FAQ and give yourself one buffer day. Feel free to contact us for personalised advice.

We deliver to your first accommodation the working day before your start date (Monday–Friday). Ask the hotel to accept the delivery on your behalf — most Camino accommodations do this free of charge. If a hotel refuses or charges for it, we suggest booking elsewhere.

For returns, we can collect the bike from your final accommodation the day after your booking end date — no packaging needed, just attach our label with your name and booking number and notify reception. If your route ends in Santiago, dropping the bike off at our city centre facility is cheaper. If you finish in Fisterra or Muxía, the most economical option is to take the bike on the bus back to Santiago and return it at our facility.

Yes. We can deliver your luggage to your final accommodation or hold it for collection at our Santiago facility. Add this service at step 3 of the booking process.

The cost depends on the total weight and number of bags or suitcases. The exact price is calculated during the booking process.

Leave your luggage at the hotel reception, ready for collection. You will receive a label to print and attach to each item. If you have not received the label at least two days before your start date, request it from us.

No. For stage-to-stage luggage transfers, specialist companies such as Jacotrans offer this service more efficiently and at lower cost.

Yes. We have bike boxes (145×80×20 cm) suitable for most airline requirements, available for €15 each. Stock is limited but we rarely run out. Contact us to check availability.

Tournride Full Assistance is an optional roadside assistance service. If anything stops your bike on the route — puncture, broken chain, or other mechanical failure — you can call our assistance line (available in 6 languages) and be transported to the nearest partner workshop, usually by the end of your current stage.

Tournride covers the repair cost at partner workshops. If you reach a non-partner workshop and pay out of pocket, send us the receipt and we will refund the amount to your card.

The Camino passes through sparsely populated rural areas. We do everything we can to minimise incidents — including fitting all bikes with an anti-puncture system — but Full Assistance is there as a safety net so you can ride with peace of mind.

Note that correct maintenance (keeping the chain clean and lubricated) is the rider’s responsibility. If you prefer not to handle this yourself, partner workshops along the route offer a clean and service for around €10–20.

Full Assistance costs €34.95 per bike and can be added as an optional extra during the booking process, provided it is contracted and paid before your activity start date.

Call +34 981 936 616 during business hours (weekdays). Outside business hours and on weekends, contact us by email or WhatsApp. The switchboard menu offers an assistance option. You can find current service hours on our Contact page. For life-threatening emergencies, always call 112 first.

Tournride Full Assistance covers (i) transfer of the bicycle to the nearest bike shop (usually at the end of the stage), (ii) the cost of repairing it or replacing it if necessary, and (iii) sending a replacement bicycle urgently when needed. All repair and replacement costs are borne by Tournride under the conditions described in our Terms of Service.

If you contracted Tournride Full Assistance, the policy covers theft only if the bicycle was properly secured and locked at the time of the incident. You must file a police report immediately and contact us at +34 981 936 616. Without Tournride Full Assistance, the rider is responsible for the full value of the equipment as stated in the rental contract. We strongly recommend you contract Tournride Full Assistance at the time of booking if you do not have your own anti-theft policy.

If you report the incident before 4 p.m. on a working day, we send the replacement urgently and it generally arrives before 2 p.m. the next day. On weekends ordinary transport does not operate in rural areas, so delays may occur. We do our best to minimise downtime but weekend rural availability is a constraint outside our control.

Tournride Full Assistance is an assistance service, not a taxi service or an emergency service. Issues that are not covered:

• Battery depletion from normal use or uncharged batteries from improper charging.
• Getting lost (use GPS, ask locals, and for life-threatening emergencies call 112).
• Taxi or VTC services (Uber, Cabify) for personal transportation — these are never reimbursed.
• Repairs without a Simplified Invoice or equivalent receipt.
• Damage from misuse, negligent assembly, or improper use of the bicycle.

Irresponsible use of the assistance service may result in revocation of the service and the costs being charged to the customer.

The customer agrees to return the equipment in good condition and complete, including keys, chargers, tools, panniers and any accessory. Loss, theft or breakage is charged according to our price list. Tournride is not liable for repairs caused by improper use of the bicycle, whether by action or omission.

No. It is strictly prohibited to place any type of adhesive (stickers, tape) on the rented material, and to attach locks to the frame. Damage caused by these actions will be charged to the customer.

The bicycle arrives partially disassembled in a box with clear instructions. By accepting the rental conditions, the customer agrees that Tournride is exempt from liability for improper assembly. If you have any doubt during assembly, stop and contact us before riding.

All equipment must be grouped together, with small items inside the panniers or in a bag attached to the bicycle. This applies whether you return the bike at our Santiago centre or via collection from your final accommodation. Missing pieces are charged per the price list.

Tell us immediately, and at most within 24 hours of detecting any issue. Use phone +34 981 936 616, email or WhatsApp — whichever is easiest. Reporting promptly lets us repair, replace or solve the problem while you are still on the Camino, which is exactly what Tournride Full Assistance exists for.

If you finish your trip without telling us, we have no way to verify or fix the problem afterwards. For that reason, our Terms of Service require any incident to be reported during the rental, and compensation claims based on issues that were never communicated during the trip are not accepted. We are here to help — please reach out the moment something does not feel right.

The rental contract is governed by Spanish law. By accepting the conditions, the customer expressly waives any other jurisdiction and submits to the courts and tribunals of Santiago de Compostela.

Your data is processed under Spanish Law 3/2018 and EU Regulation 2016/679 (GDPR) for contractual and legal compliance. You can exercise your rights of access, erasure, rectification, restriction of processing, data portability and objection by emailing rgpd@tournride.com. You also have the right to file a complaint with the Spanish Data Protection Agency (AEPD). See our Privacy Policy for full details.